Fulfillment Policy

Effective Date: January 1, 2023

Meta Mango LLC ("Company," "we," "us," or "our") is committed to delivering high-quality video production services. This Fulfillment Policy outlines our process for delivering projects and handling client expectations.

1. No Refund Policy: We do not provide refunds for projects that have already been shot. Once Pre production has taken place, all payments made are final. If a project is canceled before filming, any prepaid amounts are non-refundable.

2. Delivery of Video Content: All footage and final video deliverables will be provided via an online video storage link. Clients are responsible for downloading and securely storing their video files upon delivery. Video files will be accessible for a specified period (typically 30 days from the date of delivery). After this period, we may remove the files from our storage system, and retrieval may require an additional fee.

3. Project Timelines: Estimated project timelines will be provided at the start of each engagement. Timelines may vary depending on the scope of the project, revisions requested, and unforeseen circumstances. Any delays caused by client-side issues, such as failure to provide necessary information, feedback, or approvals, may result in an extension of the delivery timeline.

4. Revisions and Edits: Each project includes a predetermined number of revisions as outlined in the project agreement. Additional revisions beyond what is agreed upon may be subject to additional fees. Revision requests must be submitted within the agreed-upon timeframe; late requests may not be accommodated.

5. Ownership and Usage Rights: Meta Mango LLC retains ownership of all raw footage unless otherwise agreed upon in writing. Clients receive the rights to use final edited videos as specified in the contract and unrestricted use of ALL Raw Footage provided to them.

Unauthorized resale, redistribution, without attribution of videos without prior consent from Meta Mango LLC is prohibited.

6. Force Majeure Meta Mango LLC is not responsible for delays or failures in fulfilling obligations due to events beyond our control, including but not limited to natural disasters, equipment failure, or unforeseen client-side delays.

7. Contact Information If you have any questions about this Fulfillment Policy, please contact us at: albert@metamango.io By engaging with our services, you acknowledge that you have read, understood, and agreed to this Fulfillment Policy.